Agoura Hills

Talent Operations Manager, Conrad N. Hilton Foundation

The Organization
The Conrad N. Hilton Foundation was created in 1944 by international business pioneer Conrad N. Hilton, who founded Hilton Hotels and left his fortune to help the world’s disadvantaged and vulnerable people. The Foundation currently conducts strategic initiatives in six priority areas: providing safe water, ending chronic homelessness, preventing substance use, helping young children affected by HIV and AIDS, supporting transition age youth in foster care, and extending Conrad Hilton’s support for the work of Catholic Sisters. In addition, following selection by an independent international jury, the Foundation annually awards the $2 million Conrad N. Hilton Humanitarian Prize to a nonprofit organization doing extraordinary work to reduce human suffering. In 2017, the Humanitarian Prize was awarded to icddr,b, an international health research institute dedicated to solving the most serious health issues facing low and middle-income countries. From its inception, the Foundation has awarded more than $1.6 billion in grants, distributing $114.9 million in the U.S. and around the world in 2017. The Foundation’s current assets are approximately $2.8 billion. For more information, please visit

Position Overview
About the Role
Reporting to the Vice President of HR Talent + Culture The Talent Operations Manager will manage and/or facilitate the delivery of consistently exceptional HR services in the areas of on-boarding, employee communications, organizational development, training, performance management, employee relations, benefits, compensation, talent acquisition, compliance and coaching in line with the Foundation’s values and culture.
The Talent Operations Manager will serve as a key talent partner to create supportive and innovative HR programs to build the skills of each team/department and adopt an empowered approach for our human resources practices. Our approach to human development is focused on leveraging the acumen and experience of our employees, allowing them to take the lead to ensure that our people and teams flourish. We take an asset-based approach to our work, building on the strengths of our team members. As a learning organization, we believe in continuous improvement at all levels.

Coaching and Employee Relations
• Address employee relations issues; promoting positive communication, counseling employees, coaching leadership, conducting investigations and facilitating conflict resolution.
• Understand the business and the team’s capabilities in a deep way to enable more customized and actionable recommendations and decisions.
• Build strong partnerships with staff and also act as an advocate of the employee/manager relationship.
• Provide coaching to managers and employees to resolve conflicts, enhance team effectiveness, and ensure support of organization changes.
• Provide consultation and coaching to staff at all levels.
• Improve manager capabilities through coaching and implementation of management development programs and opportunities.
HR Operations Oversight
• Assists managers and employees in understanding and applying people tools, policies and procedures in order to maximize employee performance, achieve organizational effectiveness, improve employee engagement, and ensure legal compliance.
• Work closely with team members to implement specific HR processes and transactions to support employee and manager-generated requests.
• Continue to strengthen and provide support to the business during annual processes such as performance reviews, calibration, employee survey action planning, recruiting and headcount planning.
• Oversees and implements human resources policies and procedures; ensures compliance with Federal and State laws.
• Manage total compensation and progressive benefits programs that are competitive within the philanthropic sector and general marketplace; manages and improves employee incentive programs (as a part of the overall performance management system).
• Coordinate performance reviews, merit increases, performance and bonus plans
Talent Partner
• Partners with VP, Talent + Culture in establishing and implementing organizational development goals and initiatives, including culture development.
• Works closely with managers to ensure we have an environment that supports a high performing and engaged workforce.
• Identifies and implements new processes and approaches that strengthen the human resources functions at the employee/practical level.
• Help to maintain and grow the presence and effectiveness of the Talent + Culture function.
Employee Capacity Building
• Build rapport with leaders to help develop and lead asset-based people development strategies to enable the Foundation to thrive and grow.
• Assesses needs and coordinates relevant manager, leadership, and staff development trainings.
• Determines strategies and systems that develop effective manager-employee relationships that support engagement, performance, and career development.
• Manage and facilitate organizational design, pulse action planning, visioning, and team building that support change and growth.
Staff Leadership and Management
• Act as a core part of the Talent + Culture team, with the ability and willingness to pitch in as needed.
• Lead and manage direct report by providing on-going growth and development opportunities.
• Pro-actively address performance issues through timely constructive feedback and coaching.
• Actively promote staff wellness by monitoring engagement and address concerns action as needed.
• Bachelor’s Degree or 15 years equivalent experience.
• Minimum 7 years of progressively more responsible positions in human resources.
• Strong interpersonal, leadership, influencing, conflict management, facilitation and negotiation skills.
• Successful experience building asset-based cultures as well as experience with change management processes.
• Advanced knowledge of best practices in HR role, closely partnering with leaders, driving collaboration and implementing change projects.
• Detail and goal-oriented, has the flexibility to deal with multiple and changing priorities while focused on customer service and quality where customer service is paramount.
• Excellent planning, organizational, analytical and project management skills with high attention to detail.
• Ability to effectively multi task, quickly shift direction, adapt rapidly to changes in business needs and approach problems creatively.
• Outstanding organization skills with proven ability to develop complex and detailed project plans, even in ambiguous environments.
• Strong interpersonal, leadership, influencing, conflict management, facilitation and negotiation skills.
• Demonstrate a clear skill for forward-thinking, always anticipating and planning for possible future outcomes.
• PHR/SPHR or SHRM-CP certification
• Knowledge of Federal and California labor laws.
• Knowledge of vendor management and HR process is preferred
The Conrad N. Hilton Foundation is an equal opportunity employer and we seek candidates from all backgrounds and experiences

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