Greenfield, MA or remote in New England

Chief Operating Officer, The Full Frame Initiative, Inc
The Organization

The Full Frame Initiative (FFI) is a national social change organization that partners with pioneering organizations, systems and communities across the country to fundamentally shift their focus from fixing problems to fostering wellbeing – the needs and experiences essential for health and hope. We demonstrate how this shift creates lasting change for people and opens the doors for greater equity in society. Through a variety of tools – from policy, practice, and culture change with partners, to thought-provoking insights that challenge the field and mobilization of those who are ready for big change – FFI reveals how a new perspective can turn into new responses. We then amplify systemic successes to spur broader action and seed a movement for wellbeing. Together with our partners and allies, we are creating possibilities for lasting change in people’s lives and sparking a broader movement that replaces poverty, violence, trauma, and oppression with wellbeing and justice.

Position Overview

The Full Frame Initiative (FFI) is dramatically accelerating growth across all strategic areas and we’re looking for a mission-focused, seasoned, strategic, and action-minded individual to join our team as Chief Operating Officer. This person will help develop and implement FFI’s internal processes and structures to ensure the organization is efficient, productive, and nimble in meeting its purpose.

The Chief Operating Officer (COO) is responsible for the operations of a rapidly expanding organization that works in deep collaboration with partners and allies across the country. The COO serves on the leadership team and runs point on developing efficient and effective systems that support both productivity and nimbleness. We are looking for a leader to bring structure and process to the right places while allowing our team to retain our adaptive, generative, collaborative, and creative approach to achieving our purpose. Reporting to the Chief Executive Officer, the COO will ensure FFI’s organizational effectiveness through smooth and efficient internal operations and internal communications. The COO leads across all key operational areas: physical space and infrastructure, administration, human resources, and information technology. Eventually, this position may take on responsibilities in the area of financial management and oversight; at the start, the COO will support the CEO and contract CFO as needed through the provision of improved internal systems and tools for financial management, budgeting, and monitoring, including grants and contracts.

Key Duties and Responsibilities

  • As a member of FFI’s leadership team, support the organization’s strategic growth, and the rapid expansion of our reach through annual and long-term planning, including stewardship and expansion of financial and partnership resources.
  • Ensure that FFI attracts and retains great people to do great work; improve and scale systems and processes across talent recruitment, management, and retention; systematically move equity and inclusion forward in all aspects of the work, including compensation systems and competitive benefits programs across all levels of staffing.
  • Design systems to help achieve and monitor progress against annual and multi-year organizational workplans and departmental goals, and oversee processes to ensure accountability at all levels of the team.
  • Oversee, direct, and organize the work of the operations and administration team; ensure all policies and operations promote FFI’s culture, values, and purpose.
  • Analyze the current technology infrastructure and identify the next level of IT systems to support the growth of strategic objectives and the organization overall; ensure FFI takes advantage of technology and information innovations to help achieve our goals most effectively.
  • Collect information, monitor and remove internal barriers that impede FFI’s effectiveness.
  • Develop FFI’s infrastructure including physical space and information technology in accordance with the organization’s strategic growth plan, available human and financial resources, and project goals and activities.


  • Passion for social justice and social change to upend inequities, and for FFI’s mission
  • At least 15 years of management experience in a nonprofit organization, social impact venture, or business, including strategic planning and oversight, operational systems and policies, information systems, business processes, and human resources
  • Experience creating systems, policies, and tools to support strategic and rapid organizational growth and scaling up organizations, with proven results
  • Demonstrated strategic and analytical skills, including using data and evidence to inform decisions, navigate through setbacks, and drive continuous improvements
  • Outstanding verbal and written communication skills; excellent interpersonal skills
  • Demonstrated understanding of the importance of diversity, inclusion, and equity in the workplace
  • Experience hiring, supervising and managing staff; enforcing accountability; developing leadership across the organization
  • Strong computer skills and technology fluency: cloud-based computing, Google Apps For Business, Education or Nonprofits, CRM databases, project management, and communication
  • Graduate degree in nonprofit management, business management, Information Technology, Human Resources, or equivalent highly desired; PHR or SPHR Certification highly desired

Location and Travel
This is a full-time, exempt position located at FFI headquarters in Greenfield, Massachusetts. For exceptional applicants located elsewhere in New England, frequent travel to Greenfield as well as occasional travel to sites nationally where other remote staff are located, is expected. All business related travel will be paid for by FFI in accordance with our travel policy.

How To Apply

Deadline to apply is February 25, 2019. A personalized cover letter and resume are required. In your cover letter, tell us about yourself, why you want to work at FFI, how the Chief Operating Officer position is a great fit for you, how you are a great fit for this position. Please include where you heard about this opportunity. This letter is important – your application will not be considered without a customized application to this posting.

E-mail your cover letter and resume as attached documents via e-mail to Please put “YOUR FIRST NAME LAST NAME COO Position” as your subject line.

FFI is committed to diversity, equity, and inclusion. We strongly encourage people of color, people with disabilities, LGBTQ applicants and people from other underrepresented groups to apply, recognizing and respecting that diverse perspectives and experiences are valuable to our team and essential to achieving our purpose.

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