Philadelphia, PA

Director, Stewardship & Development Communications, United Way of Greater Philadelphia & Southern New Jersey

The Organization

About United Way of Greater Philadelphia and Southern New Jersey (UWGPSNJ):
UWGPSNJ’s mission is to harness, leverage and strategically invest the collective power of donors, advocates and volunteers, to drive measurable results that improve the lives of people in our region. We strive to end intergenerational poverty by building stable, strong families and helping youth succeed.

Position Overview

The Director of Stewardship and Development Communications directs the stewardship and development communications efforts for the Resource Development Department, creating processes and providing tools that enable relationship management and fundraising success.

Essential functions and core responsibilities include but are not limited to:

Stewardship (25%)

• Direct the process, procedures, and tools that enable and encourage best practices and consistency in acknowledgement, recognition, and reporting for the Annual Campaign, 100th Anniversary Campaign, and endowment fundraising.

• Enhance current and/or develop new tools as needed to support annual and strategic fundraising initiatives, including 100th Anniversary Campaign.

• Produce the organizational stewardship report, create customized stewardship plans and reports for major donors that can be replicated by staff for other donors and draft specialized stewardship plans for select donors.

• Lead the organization’s development and implementation of a comprehensive donor/volunteer recognition program.

• Work cross-functionally to ensure the quality of donor interactions, including all potential touchpoints.

Development Communications (25%)

• Oversee the creation and production of all department-wide donor communications, including annual and endowment campaign materials, solicitation and acknowledgement letters and mass communications, including e-communications.

• Work cross-functionally to execute effective targeted communications plans aligned with prioritized donor segments and organizational strategies. Serve as a primary writer for donor messaging.

Grant-writing (20%)

• Direct the grant-writing efforts for foundations, major donors and selected corporate donors including written proposals and stewardship reports.

Information and Relationship Management (15%)

• Direct the prospect management system and tools for specific, prioritized prospect segments, working closely with Major Gifts, Development Services, and IT, to enable strategic cultivation of relationships.

• Provide consultation and communications support for volunteer recruitment, relationship management, and stewardship.

• Specific role in planning for and executing volunteer leadership recruitment and stewardship for the 100th Anniversary Campaign is to be determined.

Leadership, Management, and Product Knowledge (15%)

• Provide supervision and guidance to Stewardship Manager and Grant Writer.

• Serve as a member of the Resource Development Leadership Team, actively contributing energy, ideas, and expertise to departmental and organizational activities.

• Champion donor-centered communications and stewardship best practices. Share expertise and strengths with colleagues.

• Develop thorough knowledge of United Way’s mission and Impact initiative/programs.

Expected job qualifications

• Bachelors Degree in a relevant discipline or related experience is required.

• 6-8 Years of experience in development communications and stewardship, with at least three years of supervisory experience.

• Valid drivers license & insurance and/or reliable transportation required for out-of-office travel as necessary. (minimal)

Other Required Knowledge, Skills, and Abilities include:

• Strategic Thinking – understands the larger goals of Resource Development and the organization and helps find ways to ensure that our acknowledgement, recognition, donor communications, and prospect management efforts align strategically

• Fundraising – understands development concepts and the importance of specific roles to a successful fundraising program; experience with fundraising processes and donor-centric relationship-based development activities

• People Management – hire, develop, manage and motivate talented staff; empower staff and drive accountability to ensure success

• Change Management – work through ambiguity and transformation and help lead the development and execution of new initiatives and change

• Communication/Interpersonal Skills – Superb writing and editing skills. Communicate clearly, both oral and written; develop effective relationships; can influence others.

• Collaboration – work closely with colleagues, most specifically in RD and Communications, to ensure timely, efficient, and donor-centric stewardship and communications

• Planning/Organization – proactively plan and prioritize work activities, coordinate multiple workflows; use time efficiently

• Process Management – establish logical, efficient work flows and action plans in support of specific objectives

• Problem Solving – gather and analyze information skillfully; identify and resolve problems effectively

• Technology/Data – proficient in basic Microsoft Office applications; experienced and comfortable leveraging a complex relational database. Donor analytics experience preferred.

How To Apply

Interested candidates should send resume and cover letter including salary expectations by August 1, 2017 to and note: Director, Stewardship and Communications in the subject line.

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