The Organization
The Crohn’s & Colitis Foundation, Inc is a private, non-profit national organization dedicated to finding the cure for Crohn’s disease and ulcerative colitis and improving the quality of life of children and adults affected by these diseases. We fund cutting-edge studies at major medical institutions, nurture investigators at the early stages of their careers, and finance underdeveloped areas of research. In addition, our educational workshops and programs, along with our scientific journal, Inflammatory Bowel Diseases, enable medical professionals to keep pace with this rapidly growing field. Crohn’s & Colitis Foundation’s core values of compassion, integrity, leadership, collaboration, and inclusion inspire and drive every member of our highly performing team.
Position Summary: The Internal Communications Manager is an experienced communications professional with a proven track record of creating effective internal communications for a healthcare or non-profit organization. This position is a key member of the marketing and communications department and reports to the Associate Director of Marketing & Communications. The Manager is responsible for creating and managing the internal programs/communications strategy for a diverse group of staff, volunteers and professional members. Deep understanding of the healthcare industry and ability to translate scientific information into meaningful messaging for targeted audience segments.
Essential Functions & Responsibilities:
- Work with Foundation leadership and stakeholders to produce an overall messaging calendar for the Foundation that can be leveraged by multiple departments, ensuring re-use of content and consistent messaging.
- Identify programs/communications that are needed to inform, engage, and motivate employees and Foundation volunteers (including national scientific committees, national Board of Trustees, local chapter leadership and medical boards, and other volunteer constituents)
- Lead the development of all internal marketing communications and tools/resources, including summary documents (“Communicating our Mission” documents) that summarize recent scientific work that the Foundation has supported in a way that can be easily read and understood by Foundation staff and donors. Write content and collaborate with internal designers to execute.
- Manage the overall communications calendar to ensure all Foundation programs and initiatives are successfully communicated to employees and stakeholders in a timely manner. Ensure message alignment with brand guidelines, strategic plan, and Foundation mission and values. Channels include email messaging to all staff, monthly staff lunch and learn presentations, quarterly all staff calls, volunteer newsletters, senior executive communications and presentation support, as well as ongoing communications to scientific leadership, volunteers, etc.
- Develop detailed project plans including content development, timetables, approval processes, and distribution.
- Draft messages or scripts for senior leadership for presentations to employees and other internal stakeholders. Oversee scripting, production and editing of relevant video content and agendas for virtual meetings.
- Serve as member of emergency response team and lead communications strategy and response for event emergencies/crisis.
- Work with Social Media Manager and Web Master to curate social postings and web content targeted to volunteers and professional communities.
- Liaison with Advancement team in the development of communications to attract major donors and communicate Foundation’s impact.
- Initiate reporting and establish KPI’s on the impact of Internal Communications in order to provide insights/recommendations to senior management.
Position Competencies:
- Exceptional verbal and written communications skills
- Healthcare/ scientific background required, with ability to understand and translate scientific information for consumer audiences.
- Possesses a good eye for detail and copyediting/proofreading
- Ability to work with senior management and in a team environment.
- Good judgment and discretion when dealing with sensitive topics
- Open to new ideas. Demonstrates flexibility when collaborating with internal stakeholders.
- Account Servicing client mentality.
- Expert multi-tasker who can interact with many people and multiple interruptions while staying on task.
- Strong computer and technology skills
- Experienced in project management & collaborating with internal/external stakeholders.
Qualifications
- Bachelor’s degree or equivalent in communications/journalism, marketing, science or healthcare policy. Some science knowledge preferred.
- Minimum 3 -4 years work experience in the healthcare industry—client or agency side creating PR, staff and corporate communications.
- Excellent writer—samples will be requested demonstrating experience in creating senior level communications.
- Experience with KPI’s and analytics
- Experienced in project management & collaborating with internal/external stakeholders.
- Strong people/interpersonal skills
- Microsoft Office—including PowerPoint skills & Excel.
How To Apply
*Please follow the link to submit an online application via the Crohn’s & Colitis Career page. https://www.crohnscolitisfoundation.org/about/jobs