The Hampton Roads Community Foundation is the largest grant and scholarship provider in southeastern Virginia. Our mission is to make life better in Hampton Roads through leadership, philanthropy, and civic engagement. Hampton Roads Community Foundation started in 1950 as the first community foundation in Virginia and connects donors from all walks of life with charitable causes, including arts and culture, education, environment, health, human service and scholarships. It also underpins key community initiatives as part of its mission to inspire philanthropy and transform lives. We believe that racial equity is essential to the success of our region and its people. We further believe that advancing a more equitable and inclusive community is core to the mission of the Hampton Roads Community Foundation.
Through a robust donor engagement (“DE”) program, the Hampton Roads Community Foundation (“Foundation” or “HRCF”) has become the leading resource for philanthropists in the region. The program includes such boutique services as donor fund management, customized giving plans, nonprofit site visits, facilitated family meetings, and grantmaking research. A new position, the Donor Relationship Manager (“DRM”) works closely with the Vice President for Donor Engagement and the Operations Manager for Donor Services (“OM-DS”) in the delivery of such services to the Foundation’s fundholders. More specifically, the DRM maintains a portfolio of fundholder accounts, helping donors effectively fulfill their philanthropic objectives through established donor-advised (“DAFs”) and designated funds. The DRM also supports an array of DE activities including donor events, donor stewardship, and web-based donor portal content. The Donor Relationship Manager reports directly to the Vice President for Donor Engagement (“VP-DE”).
The Donor Relationship Manager believes in the vision, mission, and values of the Foundation and supports its strategic roadmap as the guidepost for realizing them. They also subscribe to HRCF’s Commitment to Racial Equity Statement and the underlying tenets of its DEI work.
DUTIES AND RESPONSIBILITIES
Donor Relations
1. Cultivate relationships with and provide philanthropic services to donors and their advisors.
2. Serve as a DE point of contact, with the capability to respond to fundholder/advisor requests for information, portal technical help, and grantmaking assistance. Information requests comprise both fund-specific inquiries as well as those focused on HRCF or the community.
3. Assist with donor-related research projects.
4. Assist in ensuring a smooth transition from donor acquisition to donor engagement, among other things, by developing strong working relationships with Development staff.
5. Stay abreast of existing and emerging community issues, the local nonprofit landscape, and giving trends and best practices.
6. Work closely with Grantmaking staff to identify opportunities for leveraging additional donor support.
7. Assist in the development of DAF grantmaking processes.
8. Assist in creating content for HRCF’s donor portal and electronic newsletters.
9. Participate in DE tracking, data entry, report writing, and analysis.
10. Provide administrative support for all DE programs and activities as needed.
11. Collaborating with DE team members, ensure that HRCF donor and non-profit databases are current and complete, with regular entry of related notes, actions, and biographical
12. Serve as OM-DS backup as directed.
Other Duties
1. Assist with HRCF special projects and other partnerships as
2. Contribute to HRCF publications and marketing materials by providing data, reports, content, and proofreading as
3. Participate actively in staff meetings and serve on internal committees as
4. Represent HRCF at meetings and events which may occur during or outside regular work hours.
5. Perform additional duties as assigned by the VP-DE or the President & CEO.
MINIMUM QUALIFICATIONS
1. Clear understanding and belief in HRCF’s vision, mission, and values with a demonstrated commitment to diversity, equity, and inclusion.
2. Cultural competence, with demonstrated ability to understand, collaborate, and navigate cross-cultural differences.
3. Bachelor’s degree from a regionally accredited institution.
4. At least five years of experience in development or donor relations in a nonprofit setting.
5. Demonstrated meeting facilitation skills; exceptional telephone etiquette and people skills.
6. Ethical standards above reproach.
7. Ability to work effectively and collaboratively with colleagues in a small, fast-paced office environment that depends on effective teamsmanship.
8. Ability to maintain strict confidentiality, be the consummate professional, and use good judgment.
9. Predisposition to the principles of good customer service, both internally and externally.
10. Ability to effectively multi-task and prioritize in an environment with often inflexible deadlines.
11. Strong written and oral communications skills.
12. Excellent computer skills, with proficiency in Microsoft 365 and relational database management/CRMs.
13. Adeptness with the technology of today’s office environment with the capability to maintain a working knowledge of deployed office-specific equipment and software once adequately trained.
PERIODIC POSITION REVIEW
This newly created position is part of a DE restructuring that responds to the explosive fund growth and increasing demand for customized philanthropic services since HRCF formally launched its DE functional area in July 2014. The job description reflects the input of both the VP-DE and OM-DS and draws on field best practices. It was approved by the President & CEO on May 25, 2024.
Salary Range
$60,000-$70,000
To submit a cover letter, résumé and salary requirements in our application portal. If you see this position on a job site DO NOT use the quick apply feature. You must apply through the Foundation's site and provide all required information.
Please do not mail, fax or email your résumé. NO PHONE CALLS, PLEASE.
Review of résumés will begin on June 24, 2024, and will continue until the position is filled.
